SHIPPING & RETURNS

SHIPPING POLICY

National Shipping

Most orders shipped via Canada Post Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.

FREE National Post on all orders over $300
Most Standard orders are delivered within 10 business days from the order's ship date

We ship internationally with Canada post to provide the best possible user experience to our international customers. We may offer Express (Air) with DHL for all international orders. Payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees are calculated in the checkout.

RETURNS POLICY

Returns must be made within 30 days of purchase.
Products must be unused and in good condition with all packaging attached.
Shipping and handling costs, gift box costs and other charges are non-refundable.
All return shipping charges must be prepaid. We cannot accept COD deliveries.
It is recommended that you use insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
Credit for gift returns will be issued to the original purchaser.
Adaluxecosmetics.com will cover the return shipping cost if the return is a result of a manufacturing defect or shipping error.